In Jan. 2008, my husband and I signed up for the Digital Preferred with HBO and for $39.99 a month, for 6 months. However, my April bill no longer reflects that cost and is quite more than expected. When I contacted the Comcast office on 4/26, I was told the transcript would be reviewed because the service person who signed us up did so for 3 months not 6 months as we had discussed and is ON THE INTERNET SITE. I didn't hear back from Comcast so I called again on May 2. I was told that the transcript would be reviewed and I would be contacted later that day. No one called. I called Comcast today, 5/5 and was told the transcipt of the conversation was "lost" that the "codes are gone" for that promotion and there is no way to change my bill to reflect the orginal plan that I believed I had signed up for $39.99 a month for 6 months. I am very upset that I am essentially a victim of a bait and switch plan. Sign up for a 6 month promotion, but wait, no it's 3 months and because there's no transcript, well I am left with no defense other than my word and my husband who was there during the conversation as we very carefully asked questions to ensure what we were signing up for in the first place. Because of the LACK of response to this matter~ not correcting our bill, losing the transcript and promotion codes, I am extremely frustrated and feel I have no choice but to pay the bill. Any advice would be most welcome!