Last week we called to set up an appointment with Comcast to get a digital box installed so we could continue to access service when things switch over. The appointment was scheduled for Nov 9, so I was a little surprised when a tech showed up today, but figured he may have been in the neighborhood and decided to kill two birds with one stone.
His sales pitch was slick, promising A and B for the price of B. This seemed strange enough to me that I made a note on the paperwork of his statement and initialed it. He handed me the digital box and other paraphernalia, told me how to install it, and took off. After he left I realized he had left me the original paper (with my signature) and not the copy, as specified on the document.
I called him to let him know of his error; he told me this was standard, and that he would not return to pick up the document with the original signature.
I smelled a rat, so I contacted Comcast Customer Service. Things did not add up as the rep could not find the tech in her database nor any record of a changed installation date or a record of a promotion with the details that the tech had promised. I then emailed fellow DCF'er and now former Comcast employee Scott Westerman
, who forwarded my email to the Comcast Albuquerque Escalation Team.
Anthony, the guy on the team who handled my complaint, was professional, concerned, and repeatedly apologized for the non-standard service. He's still checking into some of the details, but it turns out that the technician (possibly a contractor) who stopped by certainly DID misrepresent the costs for the service.
Just giving you all fair warning, and letting you know that if you think something funny is going on to give the Comcast Albuquerque Escalation Team a call at 877-858-4838.
In keeping with blogger ethics and FTC regs, I received no paid endorsement by Comcast (or any other goods).