What’s the old saying?
Fool me once, shame on you … fool me twice, shame on me, but what happens when you’re fooled a third time in a row?
I’m a big advocate of supporting local when and where I can and buying breakfast burritos from Golden Pride was one easy way to do this, but I think I may be done throwing my support behind the local chain.
The nail in the coffin … declining quality and customer service (mostly the latter). The scenario … I drive up Saturday morning order the ever-popular #9 (eggs, cheese, bacon, green chile and a lot of potato) … I pay at one window, drive up and collect my order at the next and then happily drive home in anticipation of enjoying my morning mash-up.
Fast forward …. 12 minutes later … I take my first bite and quickly realize something’s not right. I open my burrito to find that it is missing bacon and cheese and contains very little green chile. The heavy heart of disappointment sets in and it becomes time to make a decision … try to race back to Golden Pride and see if they will correct the order or take it on the backside and finish my breakfast and get ready for work. I choose the later, but there’s more.
Although I wanted to move on with my life, I had a tough time fighting the sense of injustice … the nagging nail of being cheated. For SHIPS and GOOGLES (use your imagination) I decided to call. I asked for the manager and explained the situation. She was a nice enough lady and she recited the corporate spiel … no receipt, no burrito, no service. Golden Pride requires that you not only bring back the incorrect order that THEY gave you, but also the receipt. This sounds great in theory, but I urge most folks to give it a try and see how practical it is … exactly!
The manager did say something interesting after the deliverance of canned communication … she admitted that my call was the fourth that day and that there had been several errors. However, even this mea culpa wasn’t enough to sway her from her corporate pulpit. She reluctantly agreed that there was nothing she could do without the aforementioned combination of receipt and burrito.
This is the third time this has happened to me in the past few months and depending on my mood, I usually just decide to take my spanking and chant “Sir, may I have another” … but I think something naïve and innocent either died and was severely repressed during this last experience. I decided enough was enough …
I have since found that I can still support “local” by choosing to patronize eateries such as Blake’s and Twisters, but I’m saddened that Golden Pride has lost what was a faithful customer over its simple lack of willingness to accept responsibility for mistakes and desire to make things right.
A sad, sad day for this Duke City consumer … as I will always have fond memories of my time with the #9.
" This sounds great in theory, but I urge most folks to give it a try and see how practical it is … exactly!":
12 minutes later? Yeah, I'm pretty sure that I could have found my receipt.
Which location of Golden Pride was this?
The receipt is generally on the bag. I don't know what they could have done for you over the phone? Deliver a burrito to you? Generally if a take-out order is incorrect, you have to take it back b/c you'd have to be there in person to get a refund/replacement. It's been quite a while since I've been to GP, but Frontier is always the better option of the two. :)
Yeah - in my experience the receipt is pretty much always taped to the bag. If you go in, it's handed to you like it or not.
The location at Yale and Lomas has consistently remained tasty. Your experience doesn't seem particularly representative.
Since you mentioned Twisters...I love their food, but I find their tip jars on the counters very annoying- it's not a doggone Starbucks!
Best breakfast burritos in town and unfailingly good service from a company run by one of the nicest and most philanthropic business couples in town. Hats off to Golden Pride!
Love the carne adovada breakfast burrito there. Have never had a problem with my orders there. I've gotten more wrong orders at Lotaburger, but I do love their burritos!