I don't know if this is bad form, or not, but I just wanted to share my experience with the purchase of a Sears Range that I picked up in January. If you are about to make a 'large item purchase' similar to mine, please continue reading before making a purchase...
1. I picked an item on sale for $359.99 + $75 Delivery and $10 Haul Away Fee.
2. Told Rebate for Delivery = $75.
3. Filled out Rebate form online.
4. Rebate form was unable to be processed for some reason.
5. Contact Rebate Center via Contact email inquiring why rebate not processed
6. Never received information back.
7. Go online -- lo and behold -- This is quite common as I'm not the only sucker to fall prey to misinformation, or shady sales tactics!
Here's the fun part:
7. Contacted Store -> Store bounced me to Rebate Center -> Rebate Center bounced to ANOTHER Rebate Center #2 -> Rebate Center #2 says that it has finally being processed, but I won't get the amount until the exact day of the last day to RETURN ITEM.
I ask to speak to REBATE CENTER #2's Representative's Manager -- because it's so hard to find good customer service these days -- at least for me it is. I believe more people got through the trouble to give NEGATIVE feedback vs. POSITIVE FEEDBACK.
Where things go downhill:
Manager of Rebate Center #2 thanks me for taking the time to give positive feedback...
"Now let me check to see if everything is in order...it looks as if I have some bad news. Your amount does not qualify you for a rebate. You had to have spent $399.99 on your purchase."
Also, that I should have been informed of this at the time of filling out the online form. The problem that I have with this is that I won't know about NOT getting a rebate until AFTER the purchase -- pretty slick
Me: "I see..." Lucky for me I'd already been prepared to be disappointed. But now I'm getting mad, too I thank her for checking on that information for me and for letting me know up front rather than find out several weeks from now that I'm not actually going to be getting the refund. They say they can't do anything about it.
I'm told to contact the store. Store Rep apologizes for the inconvenience, and says that I need to contact rebate center...and since I've already done that to contact the National Service Line...
All they do is take down my complaint, as they can't refund any amount either, and then am told to contact the Store, again, to see if they'll take care of it.
I call the Store AGAIN -- get an apology from another rep., and finally, after speaking to 2 people and telling my entire situation, was again told that store standard rebate amount is $399.99.
"Let me call you back"
The Store refunded the money. SATISFACTION So, Suprise, I'm ending this post in a positive note! I wish that $359 and even $75 Isn't that big of a loss to me, but it is.
And if it is for you too, well, be a smarter consumer than I was...
...now I have 2 calls to make before lunch is over:
- My credit card company to see if they did in fact refund the amount.
- The National Service Hotline, again, and tell them that the local Sears here has taken care of the situation.
(edited: Since they refunded me the proper amount, Sears will retain me as a customer)
After that, I just hope my return on my newest motherboard for my computer goes just as smoothly!