In Jan. 2008, my husband and I signed up for the Digital Preferred with HBO and Channel 1 On Demand for $39.99 a month, for 6 months. However, my April bill no longer reflects that cost and is quite more than expected. When I contacted the Comcast office on 4/26, I was told the transcript would be reviewed because the service person who signed us up did so for 3 months not 6 months as we had discussed and is on the internet. I didn't hear back from Comcast so I called again on May 2. I was told that the transcript would be reviewed and I would be contacted later that day. No one called. I called Comcast today, 5/5 and was told the transcipt of the conversation was "lost" that the "codes are gone" for that promotion and there is no way to change my bill to reflect the orginal plan that I believed I had signed up for $39.99 a month for 6 months. I am very upset that I am essentially a victim of a bait and switch plan. Sign up for a 6 month promotion, but wait, no it's 3 months and because there's no transcript, well I am left with no defense other than my word and my husband who was there during the conversation as we very carefully asked questions to ensure what we were signing up for in the first place. Because of the LACK of response to this matter~ not correcting our bill, losing the transcript and promotion codes, I am extremely frustrated as there appears to be nothing more I can do other than pay my bill. Any advice would be most welcome!

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Comment by Albuquerque Gal on May 6, 2008 at 9:13am
Thank you Randy. I contacted Scott late yesterday afternoon and received a call from Comcast last night and low and behold! My bill is changed to reflect the 6 month deal AND (because they couldn't figure out how to return me to the original 6 month deal) I have a NEW 6 month deal that is the same that I signed up for in the beginning. That's really all I wanted was to have the deal I signed up for in the first place. So, the barriers that made that "impossible" for the personel at Comcast were not the whole story. Sadly, you are right. I yelled and got some help. It's not in my nature to do that and I didn't like this whole situation. I paid my bill and I hope it's done.


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