Today, I heard about a really cool new service that utilizes the powers of crowd sourcing on the Internet to influence public policy. This service is called SeeClickFix.com. Basically, it lets users upload complaints/ suggestions for their city leaders (things such as garbage, potholes, etc.). Though I know 311 currently services this purpose, this is better because it opens up public forum/ discussion about issues and it allows citizens to track the progress of the city on making those fixes.
Here is a link to the How It Works page of the website:
And here is a link to the extended interview of the creator of this website:
Smart City Radio